Service Call Management System - Service Leader
Service Leader will be indispensable to organizations that attend to service calls from customers.
Features
- Receive calls from customer and record details of the request
- You can assign the call to your staff and they can use the package to attend to the call
- Monitor your engineer’s efficiency and make the best use of them
- At a glance see the call assigned to each engineer
- Keep records of stocks of your spare parts
- Store all problems attended for reference for the future
- Get reports of calls to identify where you need to put in more effort
- Customization options such as customer reviews and rating are possible
Masters
- Companies
- Customers
- Vendors
- Products
- Branches
- Engineers
- Zonal Managers
- Divisional Managers
- District Managers
- Branch Managers
Transactions
- Call Booking
- Call Assigning
- Call Status Recording
- Call Closing
- Warranty Processing
- AMC Processing
- Accessories Management
- Stock in
- Stock out
Reports
- Calls Overview
- Periodical AMC Report
- Periodical Warranty Report
- Engineer Performance Report
- Manager Performance Report
- Unassigned Calls
- Assigned Calls
- Completed Calls
- Customers Overview
- Stock in History
- Stock Out History
- Stock Position
Who can use ?
- All service based Industries
- Companies interest in providing excellent service to their Customers
