FMCG & Retail Audit
Field Audit Mobile App with Ticketing Backend
An Android app to audit retail outlets in the field, with photo capture and a backend to review audits, raise support tickets and track their closure.
The challenge
A large retail network needed a reliable way for field staff to audit outlets on the ground and for head office to review findings, act on issues and track them through to resolution.
What we did
- Built an Android app with outlet listings, map and list views, and search and grouping by state, district and city.
- Enabled in-field audit capture, including photos, against each outlet.
- Built a backend to review captured audits, raise support tickets and track them through to closure.
The results
- Field audits captured consistently on mobile, complete with evidence.
- A clear review-to-resolution workflow through the ticketing backend.
- Better visibility of outlet issues and how quickly they are closed.
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